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Dee B
1 reviews | Active since Sept 2016
03 Oct 2019, 12:33
Forget about FNB Secure Chat on their APP
I called FNB to make a general enquiry on my credit card and whilst waiting to be helped, a message stating that I could talk via Secure Chat on the FNB app if I did not wish to wait. So when I went onto Secure Chat on the App I received a message which said that 'all your online staff were busy and I was number 633' !!!!! I am on PREPAID data. Well, I burst out laughing at FNB's 'attempt' to offer faster service via their App, when I may well have been helped faster using my landline. I suggest FNB does not bother to off Secure Chat because it is laughable.
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Dee B's updateReviewer Update
03 Oct 2019, 12:45Herewith update. I just checked my cellphone and I see that I sent my initial message on Secure Chat at 11:38 and one of your bankers came back to me at 12:32 - ONE HOUR later !!! I would have used prepaid data for an hour waiting . That really is a joke.
DB
Dee B's update03 Oct 2019, 12:45
Reviewer Update
Herewith update. I just checked my cellphone and I see that I sent my initial message on Secure Chat at 11:38 and one of your bankers came back to me at 12:32 - ONE HOUR later !!! I would have used prepaid data for an hour waiting . That really is a joke.
FNB (First National Bank)'s replyOfficial
03 Oct 2019, 13:22Good day Dorothy Borejszo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Oct 2019, 13:22
Official
Good day Dorothy Borejszo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***