Forget about access to Premier Banking or any other if you have a passport

I cannot speak to a Premier Banker *** because the IVR asks for an ID number and you cannot proceed without entering one. I use a passport and therefore do not have access to something I am paying for. To make matters worse, I tried the general banking queries number *** and eventually got me to the same, ID number request.

Really inconvenient as now I have no clue what number I can call to get help.