Forex Transaction woefully handled

I Made a deposit amounting to 33 000Mt to Mozambique via forex (29 September 2017), with a view that the receipient (Mr AF Macamo) would receive it as per FNB website advert of 24hr to 48hr turnaround time. i spotted on the 2nd October that the surname was incorrect, and i called to get assistance and i was assured that it would be resolved within few hours. another forex consultant on the 5th October told me its not their problem to fix surname errors, and that it should Mozambique FNB to flag such, whilst another denied that the turn around is 2days, and claimed its 4days. it frustrates me even more for none of the consultants are willing to resolve the issue, nor call the Mozambican officials to speedily resolve this. i look like a **** and ******** to the recipient, not knowing the arrogance and stubbornness i have to put up with when coming to FNB forex consultants. i am really sick and tired of this nonsense and would appreciate some help from someone who understands the importance of customer service. if the recipient wont receive their money today, then its bye bye from me FNB!!!!