1 reviews | Active since Jul 2017
Forex transaction
Good day, Ive did a Forex transaction on the 2 February 2018 and they say everything is in order and the amount has been deducted from my account. After 2 weeks the beneficiary say they haven't receive the transaction so I called FNB Forex and they say the transaction did went through, but the beneficiary haven't received the transaction. So I log a ticket with FNB Forex on 16 February 2018 and I'm still waiting for them to call me to follow up with this transaction.
Hello Wess547,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Wess547,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***