DC
David C

1 reviews | Active since Mar 2009

22 Feb 2016, 17:06

Forex run around

fFor the whole of last week I was given one story, one reason only, as to why the transfer from overseas could not be released. We addressed that issue, now today we are given a different reason.<br> The FNB forex staff, don't they read the documents properly - it just stuff s the client around and then you only get to speak to a person who handles the transactions when you refuse to put the phone down on your 3rd call. That's after many promises of return calls and emails which never materialised.<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2016, 08:18
Official
Hello oldwall,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873977.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)