FOREX request not responding to

On 11 January I attempted to change dollars to rands. I went through the process of requesting online then sending an email. Refiloe was supposed to get back to me. For 5 days in a row I attempted to get the currency changed. After three weeks I get it changed and lose R2 000 because of incompetence and ignorance from Forex!<br> Refiloe says she wrote an email to me and when I confronted her she said the email she wrote to me went to her spam box. Sorry, but I have never hear of an outgoing email not reaching the recipient because it went to the forwarding party's spam box!<br> <br> Thank you Refiloe and FNB for costing me more than helping!