Forex payments delayed
Over the last 2 years we as a company has been making numerous payments abroad using FNB online Forex transaction facility. These payments are for the development of software. Not once could we guarantee our suppliers a time that the money would be available seeing that FNB process which cost R285+ per Transaction, takes anything from 2 to 5 days and then they just pass the buck and the time after their initial 5 days could take another 5 days. This resulted in our suppliers to not work before previous payment is received which resulted in us loosing easily 2 weeks of development, every-time FNB's process gets into the business process.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF as issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF as issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)