1 reviews | Active since Jul 2017

31 Jul 2017, 09:01

FOREX PAYMENT: TRANSACTION ON 8TH JUNE

<p>WITH REGARD TO THE ABOVE, FNB REALLY NEEDS TO REVIEW THEIR STAFF: I MADE A FOREX PAYMENT TO A BANK IN HONG KONG: BENEFICIARY ADDED BY A STAFF OF FNB, PAYMENT WENT OFF MY ACCOUNT ON 8TH AND 9TH OF JUNE ( FOR PART AND DELIVERY): UP TO THIS DATE THERE IS NO IDEA WHERE MY MONEY(USD) IS CURRENTLY AS THE BANK INSISTS THE BENEFICIARY DETAILS WERE INCORRECT AND MONEY REVERESED INTO MY ACCOUNT( THIS IS NOT SO), HAD I NOT CONTACTED MY SUPPLIER, I WOULD NEVER HAVE KNOWN THAT THE PAYMENT WAS NOT MADE. BEING A PRIVATE BANKER CLIENT, I AM UTTERLY DISAPPOINED AS I AM RECEIVING NO JOY WHAT SO EVER FROM ANYBODY IN FNB....I PAID MY FOREX FEES AND SWIFT FEE CHARGES, AND STILL DO NOT KNOW WHERE MY MONEY IS.....DISGUSTING FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2017, 09:38
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***