LS
Lynne S

1 reviews | Active since Mar 2020

12 Oct 2018, 11:30

Forex payment to wrong account HELP URGENTLY PLEASE

Hi FNB,

We have made a German Forex payment of EUR5,000 to the wrong account. The money was paid to FNB account number ********** 134 instead of to the below:

First National Bank Account number : ********** 6334 Branch code : 255005 Branch name : FNB Corporate Banking Reference : ********** 0069 Swift: FIRNZAJJ***

This payment has been released by FNB unfortunately. Please URGENTLY can your Forex department phone us and help us to find the payment and route it to the correct FNB account number. Your reversals department cannot help us. They say that we need your Forex department.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2018, 11:56
Official

Good Day Lynne

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LS
Lynne S's update17 Oct 2018, 11:52
Reviewer Update
I am still waiting to hear whether the payment will be cleared. Jackie will get back to me.
LS
Lynne S's update18 Oct 2018, 17:58
Reviewer Update
Can Jackie please call me urgently?