FOREX PAYMENT: MONEY STILL MISSING AFTER 30 DAYS

After finally affecting a FOREX payment to the USA (to a bank account and SWIFT details which have received funds from SA before), it has now been more than a calendar month since the funds (which are substantial) has been removed from my account and the beneficiary has not received the money even after the payment was apparently affected again 7 days ago.

This matter is severely affecting my relationship with the beneficiary and is making it very difficult to manage my business affairs.

The lack of service on this issue has been atrocious and even our business account manager has been useless in this matter. I have to request feedback from the bank then my emails and requests get ignored and they only respond days after my request.

I have been an FNB customer for 10 years, between our personal and businesses we have more than 12 accounts with FNB, it seems like my loyalty towards them has finally smacked me in the face.

Seems like no-one can tell me where my money is currently or has been for the past 5 weeks. What about the lost interest on this amount of money? The reputational damage this is doing to my business and me professionally?