1 reviews | Active since Sept 2016

12 Oct 2016, 07:50

Forex order

<p>Stupid FNB ordered Forex on Monday at a rate of 15.71 to the Euro, got a confirmation that it was successful,, only to find out their systems were down it didn't go through!! What happened the next day Pravin Gordhan summoned the rand take dive and then FNB have a rate of 16.12 such bull****!! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 08:55
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)