aM
annalize M
1 reviews | Active since Feb 2010
18 Sept 2025, 14:48
FOREX NOTES
I bought foreign currency via the FNB app, all the denominations requested were not available at the time so I was given an amount short due to no small denominations . however when my account was credited with the short notes a different (WORSE) rate was used and also the commission was not refunded either. I emailed for my refund no reply, BUT if I had to owe the bank the difference you would be quick to debit my account . For accounting purpose I want the difference please
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FNB (First National Bank)'s replyOfficial
18 Sept 2025, 15:32Good Day Mrs Analize Malan
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply18 Sept 2025, 15:32
Official
Good Day Mrs Analize Malan
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,