FOREX Issues

FOREX DEPT: I have been doing Forex transactions on behalf of my German Fiance, and almost always have issues with FNB. The account is his personal account. We send forex to his kids, which is their monthly allowance, but FNB want an Invoice??? So after a fight with Thukazi Lesemela, Regulatory Services , Foreign Exchange Product House on email... the Invoice request "disappears". I tried another Forex transaction today, and the code again is incorrect!!! Strange thing is, sometimes the code works, with zero glitches, but sometimes not!!! I am so frustrated with FNB, now I need to go into a bank to do the Forex Branch to do the transactions. FNB catch a wake up!