Forex Funds transferred to closed FNB Namibia account not returned to senders account

<p>I requested funds to be transferred from my FNB SA account to my FNB Namibia account, on the 6/10/16 I received a payment confirmation for Forex ref no. R016KC76Q0. When I went to draw the funds for travel payments I was informed that the savings account was closed. I was never informed of the closing. I was told by the teller that the funds would be automatically sent back to my SA account. As of today the 21/10/16 I have not received the funds back. I have called the Forex dept. On the 8th to follow up and was informed to call again in 5 working days time as it would take that time for the funds to return. I called on the 14th and the consultant could not track the funds! I opened a case on the 17th FXC16KS005 to try track the funds as was told by the dept. Manager that it would be expedited and would be solved within the week.. it now a week later no funds returned. In the meantime I have gone into my overdraft and I am incurring interest charges on the overdraft which I would not have had to use had the funds been returned by the 16th. Not to mention the international phone calls to get little results? </p> <p> </p> <p>I have also asked my private banker to intervene on the 8th. She had sent me an email that she has escalated the matter, I have not seen the results of that escalation as yet. </p> <p> </p> <p>What frustrates me is the lack of feedback and obviously the length of time this is taking, I have been patient and understanding up to this point but I feel there is little interest in sorting this out. </p> <p> </p> <p>I move close to a million rand a year through my accounts and FNB makes a good business out of me by way of bank charges and commissions. I feel I should better service for my fees.</p>