1 reviews | Active since Mar 2009
Forex Dept withheld funds for 7 days
<p>Client paid us from Kenya 11 October. No notification received from FNB Forex up to 7th day. <br />No notification by sms or email.<br /><br />I called FNB Forex on Friday and Monday. They told me no funds received. Called today and was told "our systems are down".<br /><br />I then called Vanie Naidoo who is a tam leader and received a call from Sylvia Setswe. They mysteiously release the funds which they said they received over a week ago! This is terrible. Don't trust them, ever! We've had similar dreadful experiences over 3 years.</p>
Good Day Mrs Graham,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Graham,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)