Forex department is not working.

<p>FNB I have been really happy working with you guys except when we had to start working with your Forex department. It's not the first complaint against them. It seems that everytime we have a problem they cannot help us or they do not know how to help us. The time they work is also really frustrating(no weekends or public holidays). </p> <p>I need a transaction Reversed to the sender of the forex funds. I have sent emails and got a response after one week "the team has sent it through" the sender still has not received any funds back. I have no proof that the transaction was indeed sent back and that it has been done properly. </p> <p> </p> <p>The sender of the funds made a mistake paying that money and I have been trying over a week now to get that money back to them. A swift payment takes 2 days at max to get through to me. It must only make sense to me it can't take this long to sent the money back the same way it got this side. It's frustrating not knowing or having any kind of proof that the money has indeed been sent back or an email confirming the transaction was successful. I'm flying blind and because of this I might be in big trouble as how can I prove from my side I did sent that payment back? I've been asking for this kind of proof over a week. Phoning emailing ect. And I only got that above response. </p> <p> </p> <p>They still do not have that money. You are suppose to be a world class bank and you can't even reverse a forex payment. </p>