FOREX DEPARTMENT CONTACT CENTER SUCKS

I ordered foreign currency online yesterday. I opted to pick up the foreign currency at the Centurion branch at 09:00 today. I emailed my passport copy as well as my flight ticket a few minutes after ordering the foreign currency. I DID NOT receive any confirmation sms/email/something/anything to acknowledge my foreign currency order or to indicate whether or not the foreign currency was ready for pick up. It is 09:00 now - the time I need to be collecting the currency.<br> <br> Phoned FOREX dept. on 08601FOREX this morning. Shocking service. I was transferred to at least 4 people, and on one occasion with the call getting hung up on me. I did not know you were running a ****a shop.<br> <br> I took out my frustrations on Daisy. I apologies for that. If you can please pass my apologies to her. She was very friendly and trying her best to assist me, staying calm while I raised my voice at her. I don't know how she does that. She still assisted me and took down my request even after my bad behaviour towards her. She can call me so I can apologise to her. I was furious for having to hold the call for at least 8 minutes and getting sent from one person to another with no one helping me.<br> <br>