GG
Givas G

1 reviews | Active since Nov 2013

14 Jun 2017, 13:31

Forex department

<p>I hold an account with you guys,I want to know your requirements when someone wants to buy forex from you.One time I called your forex department I was told the requirements and later got a call from the same department giving me requirements which are different from what I got earlier.</p> <p> </p> <p>One more thing, your assumption that every person who leaves the country flies us wrong because I am from Zimbabwe I don't fly when I go home.So this makes it difficult for me to buy forex from you guys and I use my colleague who bank with other institutions who are a bit flexible on requirements.</p> <p>Please reconsider your requirements so that it will suit some like me who travel by bus or by friend's cars.</p> <p>Thank you.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jun 2017, 13:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)