Forex Customer Service went above and Beyond.

I have to commend the Forex Customer Service Department for helping me to resolve a matter that lay outside their jurisdiction. The Manager, Vaina Naidoo literally hand-walked my complaint to the correct person and got the matter resolved within minutes. What had been taking days of phone calls, emails, begging and pleading was finally attended to. It wasn't her problem, but she and her team made it there problem and helped me to get my business back on track.

Simultaneously, I'm going to have to leave a scathing review of the Credit Limits Department who turned off my company's abilities to transact without warning and then wouldn't take calls or respond to emails. If Vaina hadn't done what she did, I'd still be sitting with this problem. I know this for a fact because after a week, I'm starting to get responses to the nearly dozen emails I've sent that my matter will be attended to shortly. Right...

Well Done Vaina! Thank you!