FOREX - BAD CUSTOMER SERVICE
No update of status of International Payment that needed a few amendments. supplier is threatening to cancel my order. FNB poor service in getting back to me saying tracer has not given them information. Have no idea where my money is? IT WENT OUT OF OUR BANK ON THE 20TH JANUARY AND IT IS NOW THE 11TH FEBRUARY. Shocking!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Feb 2020, 12:40Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Feb 2020, 12:40
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***