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ushen A

1 reviews | Active since Dec 2014

27 Mar 2015, 15:57

forever out of stock

i called in 2 days ago and was told that there was stock for the tv and z3 blackberry i requested , only to call back later and advise that there is no stock , call again 1 day ago and same story still no stock , called in today and still no stock , after being told 3 days in a row to call in because a new stock list comes through each day and there might be stock of it , i am highly irritated that fnb fails to deliver on their items , each and every day they are out of stock i have to wait until monday now only to hear that there wont be stock??? seriously as a client i should not be made to run around over and over for two items , i understand that it is provided by external suppliers but my question is why cant fnb order the items for the clients?? or at least give an estimated time of stock availability instead of having me to call every day and wait 20 minutes on the line to hear the same thing over and over again! if their correspondence was better it would understand but having me to call in is unacceptable ,<br> how long do i have to wait until you guys get stock?????? i just need answers because i am tired of calling daily!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2015, 08:07
Official
Hello service0,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 656828.

Regards
Complaints Resolution
Melinda Duvenhage
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