CA
Clayborne A

1 reviews | Active since Aug 2011

17 Nov 2016, 10:31

Forever Not Banking

<p>Im once again left in a terrible situation due to lack of service received from fnb I have been a customer of theirs for over 10 years but I can tsay that service is as premium as the fees you pay, I run a small business which requires forex payment which need to be done promptly but FNB does not understand this, after doing what is required to process a payment the follow up is pathetic to say the least, shiptment delayed means business is standing still this is not the first or seciond time mind you, So when can i expect the minimum to be done </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 11:59
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)