1 reviews | Active since May 2017
Forenames not updated correctly
Im so disappointed in the level of service I receiving FNB My daughter’s new card needs to be sent to me and the is a problem with the initials at CCD couriers. According the information they received from FNB my initial is still FM ,I queried it and they later called me and advised that the initial is FS , My initials are MS . kindly update my profile on your system as I did sent the Letter from Home affairs advising that my forenames has changed from FM to MS.
Please update your system as Im still waiting for my daughter’s card to be delivered to me at work ID ********** 516084
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***