FOREIGN TRANSFER

On 26 July I transferred R 250,000 from my account with FNB to an account in Italy. Reason: holiday expenses. The money was not received after a week so I complained with FNB Forex (***). On the 10th of August Ms. Sunitha Boodhoo apologised and said the transfer had been returned to them by the corresponding bank (Nedbank) and re-effected on the 5th. Not really, still no money on the other side. Again on the 16th I received from FNB Forex the well needed information that a transfer for holiday abroad can only be done in a foreign currency and not in Rand. They asked me if I wanted to re-do it in Euro or if I wanted the money returned to my account. Having lost all faith in FNB Forex capacity of carrying out the task I opted for the return of the money to my account. Well, today is the 18th of August, the money hasn't been returned, Ms. Boodhoo (Forex CEO) doesn't answer my mails, I am still waiting. I wish to stress that I have been a client of FNB for more than 25 years and never had a problem with the other departments before. They just don't know how to handle foreign exchange matters!