IB
Isabellas B
1 reviews | Active since Jul 2019
08 Jun 2020, 12:36
FOREIGN PAYMENT NOT RELEASED INTO MY ACCOUNT
FNB sent me a message last week to authorise via online banking for my foreign payment to be released into my account. Its been 5 days now and the funds hasnt relected.
I called the bank 3 times already this morning and the bank keeps telling me they are offline and can only help when the are back online.
I need urgent help with this as i need the funds to purchase some ingredients today from Tate and Lyle South Africa
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Isabellas B's updateReviewer Update
09 Jun 2020, 16:09I am expecting a foreign payment from Ghana.
I phoned FNB and was told the lady in charge of the transfer of release of the cash is Mertle Lobai.
I contacted this lady and she requested that i send through the supporting invoice for this transaction which i did.
I received no response from her and i phoned back only for her to tell me she is submitting the documents to the risk and compliance before the cash can be released.
I asked her how long this is going to take and she tells me she has no idea..This is the part that upsets me. FNB has received the money transferred already but for them to transfer it to e this lady called Mertle Lobai is telling me she doesnt know when it will be transferred into my business account.
This is completely unacceptable and extremely frustrating.
They have all contacts all contacts on the documents i sent, if the doubt or suspect anything, the can just contact the sender and find out
I phoned FNB and was told the lady in charge of the transfer of release of the cash is Mertle Lobai.
I contacted this lady and she requested that i send through the supporting invoice for this transaction which i did.
I received no response from her and i phoned back only for her to tell me she is submitting the documents to the risk and compliance before the cash can be released.
I asked her how long this is going to take and she tells me she has no idea..This is the part that upsets me. FNB has received the money transferred already but for them to transfer it to e this lady called Mertle Lobai is telling me she doesnt know when it will be transferred into my business account.
This is completely unacceptable and extremely frustrating.
They have all contacts all contacts on the documents i sent, if the doubt or suspect anything, the can just contact the sender and find out
IB
Isabellas B's update09 Jun 2020, 16:09
Reviewer Update
I am expecting a foreign payment from Ghana.
I phoned FNB and was told the lady in charge of the transfer of release of the cash is Mertle Lobai.
I contacted this lady and she requested that i send through the supporting invoice for this transaction which i did.
I received no response from her and i phoned back only for her to tell me she is submitting the documents to the risk and compliance before the cash can be released.
I asked her how long this is going to take and she tells me she has no idea..This is the part that upsets me. FNB has received the money transferred already but for them to transfer it to e this lady called Mertle Lobai is telling me she doesnt know when it will be transferred into my business account.
This is completely unacceptable and extremely frustrating.
They have all contacts all contacts on the documents i sent, if the doubt or suspect anything, the can just contact the sender and find out
I phoned FNB and was told the lady in charge of the transfer of release of the cash is Mertle Lobai.
I contacted this lady and she requested that i send through the supporting invoice for this transaction which i did.
I received no response from her and i phoned back only for her to tell me she is submitting the documents to the risk and compliance before the cash can be released.
I asked her how long this is going to take and she tells me she has no idea..This is the part that upsets me. FNB has received the money transferred already but for them to transfer it to e this lady called Mertle Lobai is telling me she doesnt know when it will be transferred into my business account.
This is completely unacceptable and extremely frustrating.
They have all contacts all contacts on the documents i sent, if the doubt or suspect anything, the can just contact the sender and find out