Foreign Exchange

<p>Being a FNB Premier Suite client with FNB the past couple of years I have always received good service from FNB untill I wanted to exchange money for a business trip to the USA. As this trip was not planned long in advance I was not able to order forex online as I would the run the risk it will not be delivered to me on time. My flight leaving Cape Town for Dubai left at 1pm on Saturday 29 May and as I im working during the week the only time I could go and exchange Forex was the Saturday of my international flight. Being a FNB client and obviously FICA'd with them as well as receiving more beneficial rates being a Premier Suite client it was the obvious choice to run into my local branch in Stellenbosch to exchange Rand to Dollars for my trip first thing Saturday morning. After being told by the teller that she can not give me any dollars as I did not pre-order the forex and that is the only way they give any forex on a Saturday I spoke with the branch manager and he also said that there is nothing he can do to help me and will only be able to give me dollars the Monday which would by then be to late. After numurous efforts to try and explain my situation he said sorry I will have to go to another bank. How do the branch manager of one of your branches tell a premier client that he can not help his own client and that you need to go to another bank? I was in total shock at this suggestion. Not having all my documents to get FICA'd at a DIFFERENT BANK just to get forex I had to go get all this documents printed and ended up only having time to exchange money at the Bidvest teller at Cape Town Internation airport at a premium to what I would've paid at the FNB branch. This terrible service refusing to help one of your own clients ended up costing me money out of my own pocket. Terrible Terrible service FNB. </p>