Foreign Exchange

I returned last Thursday from a visit to the USA.<br> I brought some money back (360USD) and went into the bank to exchange it into Rands.<br> When I was in the bank they offered me some R12.80 (or so) per 1$.<br> On the FNB App on my iPhone, the rate was R13.30.<br> I said I wanted the rate as per the FNB App which they themselves had given me.<br> I was told that the rates changed all the time.<br> I asked them to re-apply for a rate and this was done, the FNB App rate in my had was still the R13.30.<br> This was refused me and I was told that I must take the one they offered me and blamed the 'system' for the fault.<br> I asked if they cared about the clients in any way ans was met my a blank stare.<br> All this exchange can be seen if the cameras in the branch were working, it took place on Saturday Morning the 29th August 2015.<br> I stated that by published such different figures I was out of pocket with R180 in addition to the R75 FNB charged me for the conversion, R255 in total.<br> This is not acceptable and whatever rate they use it should be uniform on all of their platforms.