Foreign currency nightmare

<p>On Thursday 1 June I went to the FNB Rivonia branch to get a foreign currency card and physical currency. These were for British pounds, Swiss Franks and Euros.</p> <p> </p> <p>I got the card processed fine but the bank employee Lufuno told me the hard currency needed to be ordered, which will then be processed a day before I pick it up.</p> <p> </p> <p>It is now Tuesday 6 June, only to find the bank is only processing it on the day, which is taking almost an hour at this point, and that the branch don't offer Swiss franks.</p> <p> </p> <p>Now needing to rush off to another branch or bank to try sort out their mess. Probably worth exploring getting your foreign currency from a another bank.</p> <p> </p> <p>Clearly the training of the staff member is not ideal, they don't value their client's time and generally it was a bad experience.</p> <p> </p> <p>The branch manager asking the teller to change cash into smaller denominations while you are being assisted is just another illustration of this.</p> <p> </p> <p>Not impressed that FNB where I have two business accounts, two business credit cards and my personal account treat customers this badly.</p> <p> </p> <p>NOT impressed.</p>