Ford Fiesta -1.4 Ambiente

I have been in contact with the legal adviser for the past two months. He never gives feedback on the case and at times when i call him after two weeks, he would say he has been busy and has not had the time to deal with my case.<br> <br> I feel he has been intentionally neglecting my case.<br> <br> He only issued out the letter on the 24th August 2015 to the dealer without specifying the response time for the dealer to respond by.<br> <br> Today (09/09/2015) I told him I wanted to get my own attorney and he said \I wont be taking this case to another attorney". The policy states that I can choose to appoint my own attorney and will be covered with the policy tariffs.<br> <br> The legal adviser has not taken my case serious and has not given it the attention it requires to win this false case against the dealer."""