Forcing me to use another bank

Phoned premier suite 30/01 to obtain docs to submit for vehicle fin. Submitted all docs to premieradminsupport on 02/02 @ 8:29. Roxienne didn't read my email and sent generic reply asking for docs. Rep**** asking her to please check my mail and resent mail. Phoned premier suite to check whether docs received they don't know. Roxienne phnd asking about discrepancy on OTP and App form. Advised that all info was in email, so yet again emails not read. Roxienne emailed asking for homeloan settlement amount. Sent an email stating that I'm unhappy with service to which she didn't respond. Phoned premier suite to follow up three times, late yesterday afternoon was advised that app was approved and someone from marketing would phn with rate. Nobody did. Phoned premier suite this morning again, can't get rate. Phoned Wesbank who advised I need to speak to the F&Iat dealer to get the rate??? Phoned F&I just in case, they assured they can't help me because they're not dealing with app. Phnd suite again, call dropped. Phoned Roxienne she advised marketing must phn me with rate and she cn't give me marketing's number. Now have to take up offer from another bank cause my own bank ***********