1 reviews | Active since Jul 2011
Forcing me to use a broken mobile app
<p>The app wont even connect to the internet, Im on wifi for gods sake and everything else does.</p> <p> </p> <p>Thankyou for forcing me to use the app, I didnt ask to, OTP was fine and working.</p> <p> </p> <p>After not being able to pay accounts today, FNB has proven useless to bank with.</p>
Good Day ryper,
Thank you for taking my call earlier to acknowledge your posting on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day ryper,
Thank you for taking my call earlier to acknowledge your posting on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
This was due to the FNB app/network issue throughout the day. Not a single mention on their website to tell people...we must all guess.
This was due to the FNB app/network issue throughout the day. Not a single mention on their website to tell people...we must all guess.