NN
Nazreen N

1 reviews | Active since Aug 2013

17 Mar 2017, 10:51

Forced to use App for ebucks

<p>Hi there, </p> <p> </p> <p>I have addressed this directly with FNB but not getting a good enough answer.</p> <p> </p> <p>I would like to know why I am forced to use an app on my phone in order to get ebucks?</p> <p>This was never a requirement when eBucks started and would like to know if I did not have a phone or a phone that could use apps, how would I earn ebucks?</p> <p>It is a client's right to choose which platform they are most comfortable with for banking.</p> <p>I think it is wrong to force a process onto to me that I don't want to use.</p> <p>I am a big fan of FNB and especially the eBucks and very disappointed that I have been losing out on it because I refuse to get the app on my phone.</p> <p> </p> <p>Thanks</p> <p>Nazreen</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Mar 2017, 11:07
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)