Forced to pay for private clients when downgrading

I upgraded to private clients and received the worst service imaginable. All the so-called private bankers on my team could only transfer me to the normal fnd departments. My private banker was on leave and nobody knew what was happening.

After an excruciating 3 weeks, I had enough and decided to downgrade.

Now I am being charged the private clients banking fee for services rendered.

What ****ing service have i received that justifies me paying for anything???

I have complained through all channels from the secure chat to fnb complaints to the private clients suite and lastly hello Peter

FNB only offers private clients as a scan to charge higher fees