Forced to pay a loan taken on my name by *****sters

I have been banking with First National Bank for more than a decade, I have recently been ****med and my whole phone was hacked, access was received to my banking and I have lost all of my funds in all of my accounts where money was transfered in between my accounts and out of my accounts into other bank accounts by the *****sters, they also took out a loan on my name amd immediatelytramsfered this money out of my bank account, I went to the north rand branch and was referred away as they could not assist me then I eventually as I am also someone with a full time job and can not just drop and go I went to the bank inside the mall where they only then opened a ***** case, I have also opened a police case provided case number and avidavid to the bank, after more than a month going back and forward amd receiving different people to deal with and evertime I had to explain the whole story again so clearly no handover was properly done from the 1 person the the other wothin the bank, within this month I had to email the bank daily just to get feedback, at the end for a loyal customer the feedback after a month was to tell me I clicked on a link amd it is my fault so I will be responsible for paying this loan and thats it this is the attitude from a bank to a loyal customer that they will not do any effort to try and recover any costs of all my funds I have lost literally everything and also just feel it is okay for a loyal customer who in more than 10 years never attempted to even take out a personal loan to pay this loan that was taken out by *****sters who hacked my account, this is the type of service a loyal customer receives from a bank they have been banking with more than a decade.