forced by FNB to open an account, than de*****ed by FNB

Forcing me to have an account with you to obtain my Ewallet funds, should be deemed as *****, I closed every account I had with this company 5/6 years ago as I was not happy with the service, now unfortunately, people i know use this bank and I was sent an Ewallet, was later informed to upgrade it to easy zero and since then cannot access my money, What makes me angry is that I was informed that I must go into the branch and have my fingerprints verified... I'm trying to understand what exactly I do not want an account with this business, and now you're forcing me. This has to be some form of ***** or malpractice. I went to the branch and spent 3 hours, and after taking all my things and verifying all my details, I still cannot access my money because you have now frozen an account that was open for less than an hour. It is clear that this bank is truly ***********. This is why I closed my account 6 years ago. You force me to open an account, then freeze the account. I wonder what Mickey-Mouse game FNB is playing, absolute *****