SN
Sarel N
1 reviews | Active since May 2019
06 Dec 2019, 09:30
**** for service
I have rep**** to the email. My frustration originates from the R399 i pay every month to have a private banker to my disposal. I am in China and i pay this amount so i can arrange my business. I expect my latest monthly fee of R399 to be reversed as the service i pay for was not supp****. I did not expect a reply instantly, but going on 7 days is a bit ridiculous. Prior to this i logged the exact same complaint. Received 1 reply on the 2nd of December and again no response and so solution. As I’ve mentioned I am in China and can only be reached on my international number and on my email address. My international number is +***103
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Replies (3)SN
Sarel N's updateReviewer Update
06 Dec 2019, 09:40I received this email now
• FNB:-) complaint ref ***NF has been sent to Customer Resolution Centre. Complaints ***. A consultant will contact you within 24-48 hours.
• FNB:-) complaint ref ***NF has been sent to Customer Resolution Centre. Complaints ***. A consultant will contact you within 24-48 hours.
SN
Sarel N's update06 Dec 2019, 09:40
Reviewer Update
I received this email now
• FNB:-) complaint ref ***NF has been sent to Customer Resolution Centre. Complaints ***. A consultant will contact you within 24-48 hours.
• FNB:-) complaint ref ***NF has been sent to Customer Resolution Centre. Complaints ***. A consultant will contact you within 24-48 hours.
FNB (First National Bank)'s replyOfficial
06 Dec 2019, 10:41Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply06 Dec 2019, 10:41
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
SN
Sarel N's updateReviewer Update
06 Dec 2019, 10:50How many times am I going to have to log the same complaint.
SN
Sarel N's update06 Dec 2019, 10:50
Reviewer Update
How many times am I going to have to log the same complaint.