RM
Ruby M

1 reviews | Active since Oct 2016

21 Oct 2016, 00:03

fooled by FNB

<p>I made a home application to 4 different banks including FNB which is the bank I bank with. 2 banks approved quick and I compared the interests and decided to go with FNB. I rejected other offers since I know FNB has approved. The bond application was handed over to the lawyers to be finalised. Upon waiting, after requesting other documents I was informed the application was withdrawn. I felt really betrayed by the bank I trusted after dropping other offers to take their offer. I even think of changing banking with them and I can never recommend anyone to bank with FNB after what they did to me. I only received an email from their lawyers that the application has been withdrawn without stating the reasons. I feel that FNB has failed me big time. Now I have to start from scratch and do applications with the other banks which some of them I rejected their offer.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2016, 10:12
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)