MW
Michael W
1 reviews | Active since Feb 2015
19 Feb 2015, 16:34
Following my previous complaint 3rd of Feb
Unfortunately the response from FNB has been unacceptable. I do not have a problem with the service that I received form FNB staff. They were very efficient at communicating and delivering FNBs unfair policy and practice. The disappointing part is that only when i went to close my account did a manager want to see me even though i requested to see a manager a more than once. I kept getting the same regurgitated Bull by the staff in the branch who were just doing there job. By that stage i have already open a new account with Steve at Beep Bank. Cheers FNB
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Replies (1)FNB (First National Bank)'s replyOfficial
19 Feb 2015, 16:39Hello Triton77,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628190 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628190 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply19 Feb 2015, 16:39
Official
Hello Triton77,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628190 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628190 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
