Follow-Up: Still No Resolution From FNB After HelloPeter Complaint

On 3 March 2026, I posted a complaint here regarding my request to downgrade my First National Bank account, which I originally submitted on 23 December 2025.

As of today, there has still been no resolution. Despite my previous complaint and the detailed explanation of the situation, my account downgrade has still not been processed and I have not received reimbur*****t for the R240 in service fees that were incorrectly deducted in January and February.

This issue has now been ongoing for over two months, and even after publicly raising it here, there has been no meaningful response or action from FNB.

I again request the following: • Immediate processing of the account downgrade • Full reimbur*****t of the incorrectly deducted service fees (R240) • Written confirmation that the matter has been resolved

It is extremely disappointing that customers must repeatedly follow up on such a simple request, even after escalating the matter on this platform. I will continue escalating this matter until it is resolved.