Follow up review, ongoing card***** on cancelled fnb credit card.

This is a follow up review. Like I said before, FNB has no respect for their clients. I will say this again, being a private and or private wealth client is nothing more than a **** to get you to pay extra fees for nothing. I wrote a detailed bad review on the 08 September 2023, regarding my credit card which was ******, with my handbag and other bank cards, identity card etc in December 2022. I called *****line line and the bank cards were said to have been blocked. Then about 2 weeks later, I noticed that the cancelled/ blocked cheque card was being used to pay tollgates and the transactions were going through. I called the *****line again to report this, I was reassured and told that I would be refunded. I was never refunded, I also never followed up on this as the transactions amounted to less than R200 and they had stopped. I now picked up that they now using the credit card, since June, on a daily basis. I called FNB *****line again to report this, and subsequently wrote a review about my experience with FNB *****line, Mall@reds branch visit where basically nothing was done to assist me in anyway with this matter. Following my Hello Peter review, all i received from FNB was an email saying my high priority complaint reference number was ***NF. On the 11th of September 2023, i received another email saying that the matter had been escalated and that my account would be credited within 24-48hours. I have not received any refund and there has not been any other communication and or updates from them. There are ongoing transactions, almost on daily basis, 3 today thus far, same credit card, same tollgates, ie Pumulani, Carousel and Nyl Plaza, today thus far, in addition, they also use it at Baobab, Capricorn and Kranskop tollgates.