Follow-up on Formal Complaint Regarding Unfair Treatment and Defamatory Allegations

Dear FNB Customer Service Team,

I am writing to follow up on my formal complaint submitted early on last month of March regarding the unfair treatment and defamatory allegations I received from FNB. Despite my clear expectations for a prompt resolution, I have yet to receive a satisfactory response.

I reiterate my demands for a comprehensive clarification, formal apology, and complete clearance of my name and business. I expect a detailed explanation for the allegations made against me and a commitment to preventing similar incidents in the future.

If I do not receive a satisfactory response within the next 7 days, I will be forced to escalate this matter to the Banking Ombudsman.

Sincerely.