FF
Fredrika F
1 reviews | Active since Dec 2012
02 Sept 2026, 15:51
***** FOLLOW UP IMPOSSIBLE
It is impossible to make contact with FNB's CREDIT CARD ***** department to follow up on a ***** claim that has not been resolved. They put you on hold and you have to listen to a lot of talking, wasting your airtime. Then they tell you they are experiencing high call volumes, but it is NEVER NOT high call volumes. They are UNDERSTAFFING certain areas and does NOT care about the client. Follow up on ***** is serious. Why not offer to call you back? They just tire you out and hope you will go away and drop your claim. I will not.
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Replies (3)FF
Fredrika F's updateReviewer Update
03 Sept 2026, 16:07I tried to phone again today, same story, high volumes excuse. Then I went through their app. Lo and behold,somebody answered after less than 10 min, but could not hear me. So I tried the secure chat: I took a screen shot of it, wish I could share it. The chat was referred to the Card ***** department, with the message that I must keep an eye out as they will update me when my advisor is ready to assist. It has been 37 minutes that I have been waiting. I will see how long, if at all, it will take. Is this normal for client services? Shocking
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Fredrika F's update03 Sept 2026, 16:07
Reviewer Update
I tried to phone again today, same story, high volumes excuse. Then I went through their app. Lo and behold,somebody answered after less than 10 min, but could not hear me. So I tried the secure chat: I took a screen shot of it, wish I could share it. The chat was referred to the Card ***** department, with the message that I must keep an eye out as they will update me when my advisor is ready to assist. It has been 37 minutes that I have been waiting. I will see how long, if at all, it will take. Is this normal for client services? Shocking
FF
Fredrika F's updateReviewer Update
03 Sept 2026, 16:1445 minutes on FNB secure chat ... nobody checking in to see if I have been helped, nothing. I am going to end the chat and start again.
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Fredrika F's update03 Sept 2026, 16:14
Reviewer Update
45 minutes on FNB secure chat ... nobody checking in to see if I have been helped, nothing. I am going to end the chat and start again.
FF
Fredrika F's updateReviewer Update
04 Sept 2026, 13:33I just received an email from Abshirley at the ***** department, to say that they did pay the money back, but she did not even BOTHER to find out if the issue has been resolved. It has not! But she closed the matter. No telephone call, no chance for me to reply and check if all was good, nothing. So back to Hellopeter to communicate through you with them
FF
Fredrika F's update04 Sept 2026, 13:33
Reviewer Update
I just received an email from Abshirley at the ***** department, to say that they did pay the money back, but she did not even BOTHER to find out if the issue has been resolved. It has not! But she closed the matter. No telephone call, no chance for me to reply and check if all was good, nothing. So back to Hellopeter to communicate through you with them