FOLLOW UP FOR PROOF OF PAYMENTS

Item: FNB (First National Bank)
Rating: 2
Author: surette B

I Honestly don't know what to do anymore! I'm so tired of telling my story OVER AND OVER AND OVER again!!! So here goes... on the 3rd of November 2015 i purchased R500.00 prepaid electricity of which i only received my \free units"due to our meter being blocked. We have been at the municipality EVERYDAY since the 3rd and every-time they say FNB DID'NT SEND THE PROOF OF PAYMENT... So... due to some idiot not doing his/her job by sending proof of payment through to Ekuhurileni Municipality in Brakpan"

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Replies (1)

FNB (First National Bank)'s replyOfficial

13 Nov 2015, 12:57

Hello surette01,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 812063.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply13 Nov 2015, 12:57

Official