1 reviews | Active since Mar 2009
Follow up: Ebucks constantly making mistakes #PatheticRewards #brokensystem #emptyPromises
<p>Ebucks made a mistake on Jan17 and Feb17 for which I was not awarded the correct amount of ebucks. RL4 instead of RL5</p> <p>I brought the problem to their attention, they admitted it was a mistake and said they would fix it. I have been waiting for my ebucks since 8 January 2017. </p> <p> </p> <p>Every time I communicate with them they claim "busy working on it", it has now been more than 2 months since the mistake was made, and clearly "how can we help you" is not something they aspire to. </p> <p> </p> <p>How long does it take to add the missing Eb10000 (R1000) to my account? It is not exactly rocket science.</p> <p> </p> <p>I will continue to post bad reviews till someone takes the effort to give me the ebucks I have already earned.</p> <p> </p> <p> </p>
Good Day
I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
