HM
Heinz M

1 reviews | Active since Mar 2009

20 Mar 2017, 15:10

Follow up: Ebucks constantly making mistakes #PatheticRewards #brokensystem #emptyPromises

<p>Ebucks made a mistake on Jan17 and Feb17 for which I was not awarded the correct amount of ebucks. RL4 instead of RL5</p> <p>I brought the problem to their attention, they admitted it was a mistake and said they would fix it. I have been waiting for my ebucks since 8 January 2017. </p> <p> </p> <p>Every time I communicate with them they claim "busy working on it", it has now been more than 2 months since the mistake was made, and clearly "how can we help you" is not something they aspire to. </p> <p> </p> <p>How long does it take to add the missing Eb10000 (R1000) to my account? It is not exactly rocket science.</p> <p> </p> <p>I will continue to post bad reviews till someone takes the effort to give me the ebucks I have already earned.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Mar 2017, 15:35
Official

Good Day

I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)