FNN ATM taking Money

Good day,

I am writing this review to express my disappointment at how I was handled at FNB at Voortrekker Road, Alberton, 1449.

My wife did a deposit and the ATM just after entering the money throw errors and took the money, we waited for a long time hoping it will come back but it didn't, we reported the issue and one of the consultant helped us to complete a form and to our amazement it was declined without a reason, we went there to get assistance, we waited hours to be exact 3 hours just to be told that on the form we didn't fill where it says " we must complete where it says additional comments". The manager was very rude to us and didn't help but to add more frustration to us, the consultant was very helpful but she was limited as she waited for a manager to assist.

To sum it up the manager said to us " The bank is in the business of ensuring they don't lose money" this is painful as it seems like she doesn't not care about her customers and to rub salt on the wound, I met about 3 people from yesterday who were crying about the same thing some ended up leaving without assistance, this seem like a good day in office.

My advice try not to use those ATM to deposit otherwise you will lose your money and not get it.