Fnd say how can we help but they can't help

Item: FNB (First National Bank)
Rating: 1
Author: Obakeng P

Called and for frud that just hapend in my account buy mzanzi what what I had to hold for 20 minutes did not get help how can they have a frud line that they can't answer for 20 minutes

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Sept 2018, 08:53

Good Day Obakeng

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply01 Sept 2018, 08:53

Official

Good Day Obakeng

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Obakeng P's updateReviewer Update

01 Sept 2018, 08:58

Then they have a automated reply to say they see my complain but they can't take a call how can they reply to hellopeter so quick but not to a call **** how can we help you they can't help

Obakeng P's update01 Sept 2018, 08:58

Reviewer Update

Then they have a automated reply to say they see my complain but they can't take a call how can they reply to hellopeter so quick but not to a call **** how can we help you they can't help