FND ***** division - what a joke.

On 13 December I discovered there was transactional ***** on my ABSA bank account. 50% payment made on 28 November 2019 to a FNB beneficiary, and on the 13 December 50% payment made to ABSA beneficiary (I have also posted on HP the ABSA ***** so this is not the issue). So - here we are - a month down the line since reporting this, and FNB CANNOT give ABSA feedback on a single transaction that POP was sent through for, and a simple case of *****. This was confirmed yesterday (oh and it has been escalated many times - daily I was assured) and I cannot believe that in this day and age, with cybercrime at such a high level, it could take a 24/7 team at FNB a month to do nothing. I guess it is after all not their money, and maybe they do need it to stay afloat, but to give NO service at all - that is disgusting - to put it plainly. So between ABSA and FNB this has not moved in a month and I am still out of pocket. Good luck in you customer drive FNB - you cannot live up to it even with your fellow banking groups.