FND DELIVERED MY CARD TO THE WRONG PROVINCE AND BR

5 weeks back I went to FNB Alexandra to change my surname and get a new bank card. I was on the queue for more than 2 hours. The consultant who assisted me took another whole hour to copy my documents and request a new card. I told her I need the card to be delivered to FNB Balfour Park as it is closer to home and I can go there during the weekend. The lady agreed and said it would take about a week and there's a charge of about R160 for the new card. I received an sms saying my card is ready and i can go collect it at Balfour. I went and waited for about 5 mins to be serviced (which was good) but then i was told my card has been sent to Balfour in Mpumalanga. I sent an email to FNB through my online banking. 5 days later i got a call from a manager of FNB Alexandra, I complained that i wasted so much of my time and money trying to get a simple service with FNB and I want my card ASAP. He told me he has my card as he couriered it to the Alexandra branch. I told him i am unable to go there. He said he will send the card to the Balfour Park branch in Highlands North as I had initially asked. He said i would get a call once my card is there. It has been almost 10 days now an <div><br></div><div><em>(Supplier name changed from FNB Insurance Brokers to First National Bank by hellopeter.com)</em></div>