Fnd Atm card ***** not resolved

Both my credit and debit card was cloned at fnb ATM on 28 February 2019 *****elant transactionts took place of R13000 on my account. Spended more then an hour on the phone with FNB card ***** department had to complete forms for the second time and e mail it. Still no respond from them. Why must the consumer suffer due to lack of security from FNB. Both cards stucked in Atm had to stop those cards order new ones and responsible for paying for new cards since ********* tamperred with the ATM