SA
Someone A
1 reviews | Active since Jul 2019
12 Jun 2022, 03:08
FND Always down on a Weekend
System down again at a random time on the weekend. I cant keep up with the Dev team in FNB. Sometimes the system is down on Monday mornings sometimes its Sunday mornings. But I am tired of now been able to use my full banking suite that I pay for. Maintenance messages say 2 hours but lasts 8 - 10 hours every time. Why are you not setting the correct expectations with your customers. How can you help me...... Serve your promises to your customers. I want a message with an accurate timescale for when and how long FNB online banking will be down for.
Build a better development team to avoid these critical issues in your infrastructure. Who ever runs that team should be a shamed of themselves. .
Helpful (0)
Replies (2)0
Replies (2)SA
Someone A's updateReviewer Update
12 Jun 2022, 03:11Update: I have requested to cancel my FNB account and move to another bank
SA
Someone A's update12 Jun 2022, 03:11
Reviewer Update
Update: I have requested to cancel my FNB account and move to another bank
SA
Someone A's updateReviewer Update
24 Jun 2022, 02:30My account is now overdrawn by R10k due to a transaction that was authorized by FNB without the funds available in my account. I am now in a negative R10 000 on my account and FNB refuses to acknowledge their mistake....
The transaction happened on the date that the system went down and the original post.
AND
They have now restricted my account from all payments stating that I need Verified documents after banking as a wealth customer for over 20 years.
So I am now R10K in negative and unable to pay my rent or any other payments..... I hate to even say how you can help me????
The transaction happened on the date that the system went down and the original post.
AND
They have now restricted my account from all payments stating that I need Verified documents after banking as a wealth customer for over 20 years.
So I am now R10K in negative and unable to pay my rent or any other payments..... I hate to even say how you can help me????
SA
Someone A's update24 Jun 2022, 02:30
Reviewer Update
My account is now overdrawn by R10k due to a transaction that was authorized by FNB without the funds available in my account. I am now in a negative R10 000 on my account and FNB refuses to acknowledge their mistake....
The transaction happened on the date that the system went down and the original post.
AND
They have now restricted my account from all payments stating that I need Verified documents after banking as a wealth customer for over 20 years.
So I am now R10K in negative and unable to pay my rent or any other payments..... I hate to even say how you can help me????
The transaction happened on the date that the system went down and the original post.
AND
They have now restricted my account from all payments stating that I need Verified documents after banking as a wealth customer for over 20 years.
So I am now R10K in negative and unable to pay my rent or any other payments..... I hate to even say how you can help me????
